TERMS AND CONDITIONS

Xclusive Consulting 
By using our services, providing your phone number, or otherwise opting in to receive SMS messages from us, you ("you" or "the client") agree to the following Terms of Service related to SMS communication.
1. SMS Communication Consent
By providing your phone number, you consent to receive SMS (text message) communications from us. These messages may include, but are not limited to:
  • Appointment confirmations, reminders, rescheduling, or cancellations
  • Service updates or requests
  • Payment or invoice reminders
  • Follow-up or feedback requests
  • Business-related announcements or promotions
You may opt out at any time by replying "STOP" to any message you receive.
2. Frequency of Messages
The frequency of SMS messages may vary depending on your interaction with our business (e.g., scheduled appointments, services booked, etc.). We aim to keep messages relevant and non-intrusive.
3. No Mobile Fees from Us
We do not charge for SMS messages, but standard message and data rates may apply from your mobile carrier. Please check with your provider if you're unsure about your plan.
4. Use of CRM Systems
We use Customer Relationship Management (CRM) tools to manage client interactions and automate SMS communications for efficiency and consistency. Your information is stored securely and used only for purposes related to our business relationship.
5. Privacy
Your privacy is important to us. Your phone number and personal information will never be sold, rented, or shared with third parties for marketing purposes without your consent. For more details, please refer to our Privacy Policy (or provide one if available).
6. Opting Out
You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may miss important updates regarding your services or appointments. If you wish to resume messages, you can text START to re-subscribe or contact us directly.
7. Liability
We are not responsible for delays or failures in SMS delivery caused by your carrier or technical issues. By consenting to SMS communication, you acknowledge these limitations.
8. Modifications
We reserve the right to update or change these Terms of Service at any time. Any changes will be posted on our website and will become effective upon posting. Continued use of our services constitutes acceptance of those changes.
9. Contact Us
For any questions, concerns, or to update your contact preferences, please reach out to us:
Xclusive Consulting
Contact@xclusiveconsulting.net
214-412-8448
xclusiveconsulting.net

PRIVACY POLICY

Xclusive Consulting
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our business — including when you book services, communicate via SMS, or engage with our CRM and marketing tools.
1. Information We Collect
We may collect the following types of personal information:
  • Contact Information: Name, phone number, email address, business name
  • Appointment Details: Service type, date, time, and preferences
  • Communication Records: Text message history, emails, or notes from conversations
  • Payment Details: (If applicable) billing address and payment confirmation (via secure third-party processors)
2. How We Use Your Information
Your information is used to:
  • Confirm, manage, and remind you about appointments
  • Send SMS or email communications (e.g., confirmations, reminders, updates)
  • Respond to questions, support requests, or feedback
  • Provide personalized services and improve client experience
  • Send occasional business-related promotions or updates (only if you opt in)
We use trusted CRM and messaging platforms to help automate and manage communication securely.
3. SMS Communications
If you provide your phone number, you consent to receive SMS messages related to your services. Standard carrier message and data rates may apply. You can opt out at any time by replying STOP.
More on this in our Terms of Service for SMS Communications.
4. How We Protect Your Information
We use industry-standard practices to secure your information, including encryption, limited access, and secure third-party platforms for CRM and payment processing. We do not sell or rent your information to third parties.
5. Sharing Your Information
We may share your data with trusted third-party service providers only when necessary for:
  • Appointment scheduling
  • Payment processing
  • CRM and SMS delivery services
All third parties are required to safeguard your information and use it only for its intended purpose.
6. Your Rights and Choices
You may:
  • Request to review, update, or delete your personal information
  • Opt out of marketing messages at any time
  • Stop SMS by replying STOP
  • Contact us directly to update preferences or ask questions
7. Cookies and Analytics
(If applicable) We may use cookies on our website to track basic activity for analytics and improve our services. You can control cookie settings through your browser.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted with the updated effective date. Continued use of our services after updates means you accept the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:
Xclusive Consulting
Contact@xclusiveconsulting.net
214-412-8448
xclusiveconsulting.net